The Customer Voice

Body Language: Telling Your Team How You Really Feel

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Carol Kinsey Goman, Ph.D Do you know that your team is constantly evaluating your emotions through cues in your body language – and that they can do so in a fraction of a second? At the Center for Cognitive Neuroimaging at the University of Glasgow, researchers found that it takes only 200 miliseconds to read someone’s emotional state from their facial expression. So “putting on a happy face” isn’t only a pleasant thing to do, it sends a powerful signal to those who work with you. During a major change, for example, your staff will be on high alert –…

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