The Customer Voice

It’s About the Nonverbal!

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Thomas Madden, CEO, TransMedia Group Without taking sides in the riveting dispute between Supreme Court nominee Judge  Kavanaugh and Dr. Ford who accuses him of sexually assaulting her when they were in high school, I posted some crisis management suggestions last week after watching an interview Kavanaugh and his wife Ashley did on FOX News. Thinking back to my days as a graduate student at The Annenberg School of Communications at the University of Pennsylvania, I suggested the couple would have made a more positive impression non-verbally if they had held hands instead of just sitting there answering questions with their…

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